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Job Title Dispatcher / Call Taker
Location Orange, CA
Department Communications
FLSA Status Non-Exempt
Reports to Director of Communications
Shifts hiring Full-time


CARE AMBULANCE SERVICE JOB DESCRIPTION

Dispatcher / Call Taker

Description   

Under the direction of the Director of Communications and IT, the Dispatcher / Call Taker is responsible for obtaining necessary information from agencies and customers requesting service, coordinating various types of services, schedules requests to meet resource availability, dispatching the appropriate personnel in response to service requests, processing requests by field crews, facilitating information flow between administrative staff and field personnel, coordinating services and reimbursement programs with various payors, and performing assigned clerical and billing functions.


Duties

  1. Answer customer calls for service.
  2. Input and update emergency and non-emergency call data
  3. Monitor, update and control the location and movement of field units.
  4. Act as a resource point for healthcare facilities and other agencies utilizing the services of Care Ambulance.
  5. Ascertain proper levels of response and allocate resources to match dynamic system demands.
  6. Monitor and document response times of units, investigating and reporting all response time exceptions.
  7. Maintain excellent knowledge of company policies, procedures and medical protocols.
  8. Demonstrate extensive knowledge of all Communication Center equipment, including telephones, radios, and computers and tracking mechanisms.      
  9. Utilize protocol systems.
  10. Interact with various public safety agencies, healthcare facilities, dispatch centers, insurance agencies and managed care organizations.  
  11. Act as a customer liaison with agencies and other departments, participating in customer education and marketing.
  12. Research and answer customer inquiries.
  13. Obtain insurance or managed care authorizations.
  14. Communicate service delays.
  15. Actively work with customers and/or ancillary providers to meet the customers’ service demands.
  16. Determine medical necessity for ambulance services.
  17. Follow the deployment plan appropriately and consistently.
  18. Maintain a calm atmosphere, non-emotional, professional tone throughout the Communications Center.
  19. Maintain knowledge of customer contracts and agreements.
  20. Assist responding units with routing instructions to scenes when necessary; relay efficiently and accurately utilizing all map resources.      
  21. Attend scheduled meeting and training sessions.
  22. Perform assigned clerical and billing functions.
  23. Perform other duties as assigned.

 

Qualifications

  • Experience in ambulance/public safety/EMS/dispatch preferred.
  • AHA CPR Certification
  • Ability to accurately input oral information on computers.
  • Excellent written and verbal communication skills.
  • Free of significant uncorrectable hearing deficit.
  • Ability to perform multiple tasks.
  • Demonstrated knowledge of local geography of Orange and Los Angeles Counties.
  • Ability to work ALL shifts, weekends and holidays.

 

Care Ambulance Service is an Equal Opportunity / Affirmative Action Employer. It is Care Ambulance Service's policy to provide equal opportunity to all qualified applicants for employment, and not to discriminate on any basis of age, citizenship, color, disability, genetic information, military or veteran status, national origin, race, religion, sex, or any class protected by State law.

 

 

Care Ambulance Service is an Equal Opportunity / Affirmative Action Employer. It is Care Ambulance Service's policy to provide equal opportunity to all qualified applicants for employment, and not to discriminate on any basis of age, citizenship, color, disability, genetic information, military or veteran status, national origin, race, religion, sex, or any class protected by State law.

This employer will consider qualified Applicants with Criminal Histories in a manner consistent with Los Angeles Ordinance 184652.


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